Last updated 28 September 2026

Refund & cancellation policy

Orbi Pro is sold by Fenwick Labs. Payments are processed by PayPal (worldwide) and Razorpay (India, INR). This policy covers every Orbi Pro plan.

14-day refund on your first purchase

If Orbi Pro isn't right for you, email hello@orbi.app within 14 days of your first payment. Include the email you signed in with or your payment ID. We'll refund the full amount to the original payment method. You don't need to give a reason.

No automatic renewals

Monthly (30 days) and Yearly (365 days) are one-time payments. Nothing renews or charges you again, so there's nothing to cancel. Orbi shows your end date in the Upgrade panel.

When your plan ends, Orbi goes back to the free plan on its own. Nothing is deleted: your extra spaces and shortcuts stay saved and unlock again when you renew.

Lifetime

Lifetime is a one-time payment for Orbi Pro for as long as Orbi is offered. It's covered by the same 14-day refund window.

How long refunds take

We issue refunds within 2 business days. Your bank or PayPal usually shows them within 5–7 business days. UPI refunds are often faster. Pro ends on your account as soon as a refund is issued.

Contact

Fenwick Labs · hello@orbi.app · We reply within one business day.